Refund and Exchange

The happiness of our customers is extremely important to us. If you receive a flawed product, we are willing to replace or refund it. If you wish to return an order for some other reason, we will work with you to make it right. 

Return Policy

Your order can be returned within 10 days of the delivery date in the original condition. By "original condition," this means that the product remains unopened, and unused. We recommend checking your order promptly after you receive it to avoid missing the window. To process a return within this period, please email us (ken@lapantherestudio.com).

Exceptions:

1)  La Panthere Studio.com cannot accommodate refund requests for orders placed on Etsy, Kickstarter, or other external marketplaces. You must follow the procedures of the site where you purchased the goods so that your reprint or return can be processed accurately.

2)  La Panthere Studio.com cannot accommodate refund requests for orders that have been customized/personalized for the customer; for example, an autographed card deck.

3)  La Panthere Studio only accepts orders in the original condition, meaning that your product has not been opened. The exception to this is when and if your product (and not simply the packaging) has a manufacturing flaw. It is normal for boxes to receive a bit of wear and tear in transit, although we do our best to pack our orders responsibly, to minimize this risk.

Exchange an Order

Due to the custom printed nature of our products, we are unable to exchange any orders. We highly recommend proof-reading your order prior to pressing “BUY” to ensure the product type, color, layout, and scale of a product will meet any expectations. 

Submit a Return Request

To begin any return or reimbursement request, please email ken@lapantherestudio.com with your order confirmation and date of package arrival. We ask that all customers contact us first regarding items you wish to return. We are unable to process a return that is sent to us in the mail without any prior communication. Returning prior to approval can also delay the time your request can be processed.

For ease of return, any issues can be resolved efficiently if you already have an account with SHOP or La Panthere Studio. If you have not done so already, we recommend creating an account before sending in your request.

Ship a Return

We do not offer prepaid return labels. Once we have approved your return request and provided any additional instructions with the return shipping address most suitable for your location, simply choose the shipping service that’s most affordable or convenient for you.

Refund Process

Funds generally take about 2 to 3 business days to be returned to your bank account after a refund has been processed. It can take up to 30 days occasionally. You may also receive an email confirmation once a refund is processed for your order.